Terms and Conditions

These terms and conditions apply to all purchases made via the website of Oliver and Grace London. You can contact us via Info@oliverandgracelondon.com.

  1. Applicability
    By placing an order, you agree to these terms and conditions.

  2. Product Information
    We make every effort to ensure that product descriptions and information are accurate and up to date. However, errors such as typographical mistakes or inaccuracies may occur.

  3. Orders and Payment
    Orders will only be processed once full payment has been received. Available payment methods may vary depending on your location. Customers are responsible for checking which payment options are available in their country.

  4. Processing and Delivery

  • Processing time: 1–3 working days

  • Delivery time: 3–7 working days (depending on location)

  • Orders are shipped directly from our supplier

  1. Returns and Cancellations
    Please refer to our separate Return Policy for full details regarding returns and cancellations.

  2. Liability
    We are not responsible for loss or damage during shipping if tracking confirms that the parcel has been delivered. Customers are responsible for providing an accurate shipping address.

  3. Intellectual Property
    All content on this website, including text, images, and logos, is the property of Oliver and Grace London and may not be used or reproduced without prior permission.

  4. Complaints Procedure
    Complaints can be submitted in writing via Info@oliverandgracelondon.com. We aim to respond within 5 working days.

  5. Governing Law
    These terms and conditions are governed by Dutch law.