Return & Refund Policy
At Oliver and Grace London, we aim to ensure all our customers are satisfied with their purchase. However, if you wish to return an item, please review the policy below.
Conditions for Returns
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Returns can only be requested after the item has been delivered.
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Return shipping costs are the responsibility of the customer, including any international shipping fees.
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Items must be unused, unwashed, undamaged, and returned in their original condition, with all tags and labels attached.
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Items may be tried on but must not be worn.
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Orders placed in multiple sizes with the intention of returning part of the order are not permitted.
Return Process
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To initiate a return, contact us at Info@oliverandgracelondon.com within 14 days of receiving your order.
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You will receive the return address of our supplier, which is located in China.
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The item must be returned at your own expense, including any shipping or customs costs.
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We strongly recommend using a tracked shipping service to ensure safe delivery.
Refunds
Once the returned item has been received and inspected, and approved as meeting our return conditions, a refund will be issued within 14 days using the original payment method.
Liability
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We are not responsible for lost returns if tracking shows the item has been delivered to the provided return address.
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It is the customer’s responsibility to provide the correct shipping address.
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Any errors in the shipping address must be reported within 24 hours of placing the order.
Contact
For any questions regarding returns, please contact us at: Info@oliverandgracelondon.com.